Chatbots are software applications that run automated tasks over the internet and interact with you via a chat interface.
BOTS usually perform simple, repetitive tasks at a much higher rate than would be possible for a person.
Chatbots can be any number of things, ranging from functional to fun and they can live in any major chat app – Facebook Messenger, Slack, Telegram, and Text Messages.
Chatbots are incredibly useful as they are like having a virtual assistant or extra pair of hands in your business! They don’t take sick leave and work tirelessly 24/7 to help you and your staff support and engage with your customers.
BOTS can interact with your potential customers who visit your website or Facebook page, even when you are not available….
There are more people using messenger apps than social networks and that amount is growing exponentially. Chatbots hang out in messenger apps!
So if your customers and potential clients are on these apps, why wouldn’t you be?
Chatbots can engage with your prospects 24/7, even while you sleep. Potential customers often sit on their phone or tablet at night and check out businesses and products online. Imagine if you could engage with them in a messenger chat through automated responses, customised for your business and your clients.
Bots can direct your prospective or existing customers to your price lists, menu, services, portfolio, specials and even take bookings all from your Facebook Page or website.
You can even answer their Frequently Asked Questions (FAQ’s), right when they want to know the answers, so they don’t head on to your competition to get the support.
The chatbot can collect their contact details and any information about their requirements, so you can contact them with a quote or more details during office hours.
BOTS can enhance your use of messenger apps, by making them fun and interactive, intuitive and time saving for your customers.…. while increasing your engagement with your customers, increasing sales and saving you time!
Many businesses use phone trees and while they can work, many users get grumpy using them. Text based response trees, through the chat, are much easier and faster and that is what bot interactions can provide.
You can even set them up so that customers can chat with a live person, if necessary.
When people interact with your bot on your Facebook page, you can direct them to any page on your website.
Online Payment Page
Specific Product Page
List of Services
Request Review Links
Directions to your business
Do use a specific online boooking platform or do you want to send clients to your website booking page? You can send people to your booking pages, all within the chatbot 27/4…even while you sleep.
Customers are able to book callbacks to gain more information, they can even choose particular staff members, such as Realestate Agents that handle particular properties eg. Properties for SALE, RENTALS or STRATA MANAGEMENT.
Tradies are able to use the chatbots as Virtual Assistants to book callbacks or jobs, straight through their chatbot. This allows them to call back at a more convenient time, without losing their customer to the competition.
Hairdressers and beauty salons are able to use chatbots to direct prospects to their services and pricing and book callbacks, appointments or answer FAQ’s, ….all within the chatbot.
Let the chatbot work as your VA and take orders online, including all customer requirements, budget and contact details. The customers are answered 24/7 and your customer support is increased to prevent your customers from moving on to the next business!